Privacy Policy
Draft last updated: 2026-08-02
1. What we collect
Registration details (name, phone, WhatsApp number, business or vehicle information), location data during active tracking, and documents you upload.
2. How we use it
To operate load matching, enable communication between shippers and carriers, provide live tracking during a trip, and verify accounts.
3. Location data
Live location is only shared during an active, in-transit booking, and only with the shipper for that specific booking.
4. Data retention
We retain your registration and booking data for as long as your account is active, and for a defined period after account closure or as required by applicable law. Exact retention periods for each category of data will be finalised with legal counsel.
5. Data sharing and third-party processors
We do not sell personal data. We share data only with service providers who help us operate Relod — including cloud hosting, push notification, geocoding, and messaging providers — and only to the extent needed to provide the service. A specific named list of these processors will be published here once finalised.
6. Legal and business disclosures
We may also disclose personal data where required to comply with applicable law, a court order, or a valid request from a government or regulatory authority; to protect the rights, property, or safety of Relod, our users, or the public; or in connection with a merger, acquisition, restructuring, or sale of business assets, in which case the receiving party would be bound by the same or an equivalent privacy commitment.
7. Cross-border data transfer
Some of our service providers operate servers outside India. Where personal data is transferred outside India, we take steps to ensure it receives an equivalent level of protection, as required under applicable Indian law. The specific safeguards that apply will be finalised with legal counsel.
8. Your rights
You have the right to access, correct, or request deletion of your personal data, and to know how it is used, in line with applicable Indian data protection law. To exercise these rights, contact us using the details in the Grievance Officer section below.
9. Withdrawing consent
You may withdraw any consent you have given at any time, as easily as you gave it. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal, and may affect our ability to provide certain features, such as live location tracking.
10. Grievance Officer
In accordance with applicable Indian law, we will designate a Grievance Officer to address concerns or complaints about how your personal data is handled. Their name, designation, email, and postal address will be published here once finalised with legal counsel.
11. Complaints to the Data Protection Board
If you are not satisfied with how your grievance is resolved, you have the right to file a complaint with the Data Protection Board of India.
12. Children's data
Relod is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.
13. Security measures
We use reasonable technical and organisational measures, including encryption in transit and access controls, to protect your personal data. No system is completely secure, and we cannot guarantee absolute security.
14. Cookies and tracking
Our website may use cookies or similar technologies for essential functionality and analytics. Details of the specific cookies and analytics tools used will be published here once finalised.
15. Changes to this policy
We may update this policy from time to time. Material changes will be notified to you through the app or website before they take effect.
16. Contact
General questions about this policy can be sent to the contact address on our Contact page. For data protection concerns specifically, see the Grievance Officer section above.